CUSTOMER EDUCATION FOR DIGITAL BANKING
Digital banking is a wonderful convenience, but sharing your account details or credentials can lead to transfer of money from your account.
DO’S AND DONT'S
- Always type the website address and be wary of clicking on links that could lead to false websites.
- Do not transact or share any confidential data on non-https websites.
- Do not enter your confidential information in any window that would be considered a pop-up while you are conducting financial transactions online.
- Do not open emails or attachments from individuals or organizations that you do not know.
- Many times fraudsters will send attractive offers via letters, calls, text messages or emails asking you to deposit funds to participate in a scheme that will sound too good to be true. At a later point they withdrawal the money and stop communication. Below is a list of common fraud schemes
- Contest, PCH and lottery winnings that you have not registered for, in which case they will ask for funds to process the winnings
- Emails that appear to come from large corporations, public entities or even regulatory bodies (IRS, State Gov’t, etc.). These emails will normally claim that you owe money and need to submit payments.
- Phone calls, text or emails on job offerings that you have not applied for requesting personal information and banking credentials.
- Phone calls, text or emails suggesting that you have inheritance that originate from a foreign country asking for personal information.
- Investment plans or multi-level marketing schemes offering unrealistic returns on your investment.
- Many times fraudsters will send attractive offers via letters, calls, text messages or emails asking you to deposit funds to participate in a scheme that will sound too good to be true. At a later point they withdrawal the money and stop communication. Below is a list of common fraud schemes
- Always practice safe ATM operation by following these simple safety precautions.
- Memorize your PIN. Do not write your PIN on your card or store the PIN with your card.
- Do not share your PIN or card with anyone.
- Do not allow a stranger to help or assist in the use of your card or the handling of the cash.
- Stand close to the ATM when conducting your transaction and be aware of your surroundings.
- Verify that your transaction is complete and the screen has reset before leaving.
- When using mobile banking follow these security guidelines.
- Keep track of your mobile device and always maintain a Touch ID or Passcode for access to your mobile device.
- Do not hand your mobile phone to someone if the screen is unlocked.
- Do not save log-in information on your mobile device, especially to online banking or e-commerce sites.
- Avoid the use of mobile banking when on a public network.
- Use only the official Firstar Bank bank app.
- Be cautious of what you download. Make sure the apps you are downloading have a good reputation and the app developer is legitimate.
- The FDIC offers an on-line tool to help educate consumers on how not to be an on-line victim, located on the website fdic.gov. Below are links to several resources to assist in educating yourself on identity theft and on-line scams.